Customer reviews
What four decades of Grandville Trailer customers say
Most people who buy a trailer here were pointed our way by someone who already did. Below is the public version of that: live Google reviews first, then the themes that come up over and over, with the reviewer named each time.
Leave a review
How did we do?
If we sold you a trailer, fixed one or rented you one, a couple of sentences is the most useful thing you can leave for the next person deciding. It takes about a minute.
What customers say on Google
Live from our Google Business Profile.
Patterns, not cherry-picking
What customers keep saying
Five things come up far more than anything else. Each one is quoted from a named review above.
Work goes out faster than people expect
“I just had some service work done and, the whole time my trailer was here (under 24 hrs.) I was nervous about the prices. Nervous for nothing.”
Dan Maly
Turnaround depends on the job and the season, but quick in and out is the pattern. The service department takes any make or model, whether or not the trailer came from us.
Renting first, then buying
“Friendly customer service, good price, equipment in excellent shape.”
Walker Evans, who collected on a Friday morning, returned Sunday night and was charged for two days
People rent one for a weekend, work out what size they actually need, and come back to buy. It happens often enough to be worth saying out loud.
Real help speccing an order
“Made changes after the order was placed but before production, and collected almost a week early.”
Roger Moffat, who rented a 12x6 NEO first, then ordered a 14x7 tandem axle spec’d with Lance
If it is not on the lot it can usually be ordered the way you want it. Start with what is in stock and tell us what is missing.
Customers who have been coming here for decades
“My dad started taking me to Grandville Trailer when I was probably 7 or 8 years old. I think it is fair to say I have been doing business with them for 20 years.”
Ezekiel Mcmillan, who now runs a construction company
Family businesses on both sides of the counter. Several reviews describe second-generation customers.
Straight answers and fair prices
“Great prices and knowledgeable staff.”
Eugene Zachowski
The most common two-word summary in the whole feed is some version of knowledgeable and helpful.
Hours you can count on
“Very helpful people and they keep their hours.”
nickk05281982
Open Monday to Friday and Saturday mornings. Worth knowing if you are driving in from out of town.
Why people drive here
What sits behind the reviews
A service department
Bearings, brakes, springs, wiring, lights, couplers, jacks, tires, welding and fabrication, on any make. See what the shop does.A rental fleet
Utility, enclosed cargo and car haulers by the day or the week, which is how a lot of customers work out what to buy. Rental fleet.Brands worth stocking
Sure-Trac, BND, Diamond C, NEO, Car Mate, Cross and Darkhorse, with everything listed live rather than described vaguely.Trade-ins and orders
Trade yours in, or order one built the way you want when the lot does not have it. Start a trade-in.Customers come from Grand Rapids, Wyoming, Kentwood, Jenison, Byron Center, Hudsonville and across West Michigan, and a fair few from further out when the spec is right.
Your turn
Bought or serviced a trailer here?
A couple of sentences about how it went is the most useful thing you can leave for the next person trying to decide.